Shipping & Returns

Shipping Policy

At Mali Safi, we’re committed to making your shopping experience hassle-free. We cover all shipping costs for Mystery Box purchases and any orders over $250, ensuring your swimwear and surprises arrive at your door without any additional fees.

Our Terms

US ONLY: When ordering from United States, please use our US Mali Safi Fashions store to place your order. This guarantees exemption from duty fees. International: Canada, Mexico, Latin America Please note that as the recipient, you are still liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. Mali Safi Fashions will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination's import duty, customs and local sales taxes, as well as it's rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more then the value of the swimwear, we will abandon the package.As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. Mali Safi will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination's import duty, customs and local sales taxes, as well as it's rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more then the value of the swimwear, we will abandon the package.

USA Shipping & Handling Fedex Express (1-2 Business Days) - $10.00 USD Canada Shipping & Handling (2-5 Business Days) - $20.00 USD Mexico Shipping & Handling (5-10 Business Days) - $20.00 USD LATIN AMERICA Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Paraguay, Peru, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Uruguay, Venezuela Shipping & Handling (5- 10 Business Days) - $25.00 USD

Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received. Generally we are unable to make manual changes, however if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please contact our customer service team with your change request details included in the email. Please note our customer care team works on a different time zone to some of our online store locations.

After you place your order via our website, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email within 24 hours, please contact our customer service team.

Return & Exchange Policy

We accept bikinis purchased from in new condition with tags and liners in tact for a store credit. Return shipping is at customer expense. Please note sale items are final sale are not eligible for return. Sale also items include items purchased with a discount and are not eligible for return. For sanitary reasons please try on swimwear over your underwear and that the following is met:

Unworn items must be returned within 14 days of delivery date
Unworn items must have hygiene sticker in place and all swing tags attached, and must be in perfect resale condition
Unworn items must be returned in original Mali Safi packaging.

Under normal circumstances we do not offer refunds. If you find a full priced item from our store isn't fitting quite right, we are more than happy to offer an exchange by issuing you a store credit via email to the value of your swimwear, this does not include original shipping charges.

Once your items are inspected by the returns team, you'll get your store credit notification via email typically within 3 business days.

Store Credits and Gift Cards can be used at any time, these do not have an expiration date.

You can use your store credit via our website, simply apply the code at checkout.

The shipping cost of returning an item for an exchange are not covered or reimbursed by Mali Safi Fashions.

All items marked as final sale, or with a discount code have been reduced in price and cannot be returned for an exchange or store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team and review our size chart before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.

Generally we are unable to make manual changes, however if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please immediately contact our customer service team with your change request details included in the email. Please note our customer care team works on a different time zone to some of our online store locations.

What Items Are Non-Exchangeable?

Items marked as final sale.
Free gifts or promotional items with retail value.
Sale items including items purchased during flash sales or with a code above 15%.
Items that have been worn with the hygiene sticker and/or tags removed
Items that have been marked, stained or damaged.

Faulty Items:

We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Every product we send out is quality controlled, however, in the unlikely event of a faulty item, please contact our customer service team within 14 days so we can start the exchange process.

Mali Safi Fashions will bare the return shipping costs, so please keep your postage receipt and we will reimburse you if we deem the item to be faulty. If the package does not reach us safely, we will not be able to complete the exchange, so it is recommended to use a tracked method for safe delivery. Once your item is returned to us, has been inspected and if we deem it to be faulty, you will be given a store credit so you can repurchase from our online store.

If your package shows signs that it was damaged in transit please email our customer service team within 7 days.